Terms and Conditions

Effective Date: [Insert Date]

At Rejaiv, we aim to ensure a fair and transparent shopping experience.

This Policy complies with the Consumer Protection Act, 2019 and E-Commerce Rules, 2020.

  1. ELIGIBILITY FOR RETURNS

You may request a return if:

  • The product is defective
  • The product is damaged during transit
  • The wrong product was delivered
  • The product does not match description

Return requests must be raised within 7 days of delivery.

  1. NON-RETURNABLE ITEMS

The following items cannot be returned unless defective:

  • Used products
  • Products without original packaging
  • Clearance or sale items (if disclosed as non-returnable)
  • Customised or personalised products

  1. RETURN PROCESS

To initiate a return:

  1. Email support@rejaiv.com
  2. Provide Order ID and reason
  3. Attach images if defective/damaged

We will respond within 48 hours.

  1. REFUND POLICY

Upon approval:

  • Refund will be processed within 7–10 business days
  • Refund will be made via original payment method
  • Shipping charges are refundable only if error is on our part

If refund is delayed beyond reasonable time due to our fault, applicable remedies under law may apply.

  1. CANCELLATION POLICY

You may cancel:

  • Before dispatch: Full refund
  • After dispatch: Subject to return policy

We do not impose unfair cancellation charges.

  1. DAMAGED OR DEFECTIVE PRODUCTS

If product is received damaged:

  • Report within 48 hours of delivery
  • Share unboxing images/videos

We may offer:

  • Replacement
  • Refund
  • Store credit

  1. REFUND TIMELINES

Refund approval: Within 5 business days of inspection
Refund credit: Within 7–10 business days

Total cycle: Generally, within 15 days.

  1. GRIEVANCE REDRESSAL

Grievance Officer: [Insert Name]
Email: grievance@rejaiv.com
Resolution timeframe: Within 30 days

If unresolved, consumers may approach the appropriate Consumer Commission under the Consumer Protection Act, 2019.

  1. NO WAIVER OF STATUTORY RIGHTS

Nothing in this Policy limits your statutory rights under Indian consumer law.

This website is operated by Rejaiv, a business entity registered under the laws of India.

Legal Name: [Insert Registered Legal Entity Name]
CIN / GSTIN: [Insert Details]
Registered Office Address: [Insert Full Address]
Email: support@rejaiv.com
Phone: [Insert Contact Number]

Throughout the site, the terms “we”, “us” and “our” refer to Rejaiv.

By accessing or purchasing from this website, you agree to these Terms of Service and all policies referenced herein.

ELIGIBILITY

You represent that:

  • You are at least 18 years old
  • You are legally capable of entering into a binding contract under Indian law
  • You are not barred from receiving services under any applicable law

PRODUCT INFORMATION & TRANSPARENCY

In compliance with Rule 6 of the Consumer Protection (E-Commerce) Rules 2020, we ensure that:

For each product listing, the following information is provided:

  • Clear product description
  • Total price in INR (inclusive of all taxes unless stated otherwise)
  • Break-up of delivery charges
  • Country of origin
  • Warranty/guarantee details (if applicable)
  • Return/refund eligibility
  • Estimated delivery timeline

Prices are displayed transparently. No hidden charges will be imposed after checkout.

ORDER ACCEPTANCE & CANCELLATION

An order is considered accepted only after dispatch confirmation.

We reserve the right to refuse or cancel orders in cases including:

  • Pricing errors
  • Stock unavailability
  • Suspected fraud
  • Violation of these Terms

Customer Cancellation

Customers may cancel an order:

  • Before dispatch without penalty
  • After dispatch, subject to our Return Policy

We do not impose cancellation charges unless explicitly disclosed at checkout.

FAIR TRADE PRACTICES

We do not:

  • Manipulate prices to gain unreasonable profit
  • Discriminate between consumers of the same class
  • Engage in misleading advertisements
  • Falsely represents product quality or origin

All advertisements and descriptions are made in good faith.

PAYMENTS

Payments are processed via secure third-party payment gateways compliant with RBI regulations.

We do not store full card details.

SHIPPING & DELIVERY

Delivery timelines are indicative.

In case of delay:

  • We will inform you via registered email/phone
  • You may choose to cancel the order for a full refund

Risk transfers upon delivery to the address provided.

RETURN, REFUND & EXCHANGE

Returns are governed by our Return & Refund Policy.

Refund timelines:

  • Refunds shall be processed within 7–10 business days from approval
  • Refund will be made through the original payment method

If a refund is delayed beyond prescribed time due to our fault, applicable interest may be paid as per law.

We do not deny refunds for defective, damaged, or incorrect products.

GRIEVANCE REDRESSAL MECHANISM

In compliance with Rule 4(4), we appoint a Grievance Officer.

Grievance Officer Details:

Name: [Insert Name]
Designation: Grievance Officer
Email: grievance@rejaiv.com
Phone: [Insert Number]
Address: [Insert Address]

All consumer complaints shall be acknowledged within 48 hours and resolved within 30 days from receipt.

If you are not satisfied, you may approach the appropriate Consumer Commission under the Consumer Protection Act, 2019.

USER RESPONSIBILITIES

You agree not to:

  • Provide false information
  • Misuse payment instruments
  • Engage in fraudulent returns
  • Violate intellectual property

Violation may result in suspension of accounts.

DISCLAIMER OF WARRANTIES

Services and products are provided “as is” subject to statutory warranties under Indian law.

Nothing in these Terms limits your statutory consumer rights under the Consumer Protection Act, 2019.

LIMITATION OF LIABILITY

To the extent permitted under Indian law:

Rejaiv shall not be liable for indirect, incidental or consequential damages.

Our maximum liability shall not exceed the value of the product purchased.

This clause does not exclude liability for:

  • Fraud
  • Gross negligence
  • Personal injury caused by our negligence

DATA PROTECTION

Personal data is handled in accordance with:

  • Digital Personal Data Protection Act, 2023
  • Information Technology Act, 2000

Please review our Privacy Policy.

GOVERNING LAW & JURISDICTION

These Terms are governed by Indian law.

Disputes shall be subject to:

  • Courts of Mumbai, Maharashtra

Consumers may also approach jurisdictional consumer forums as per applicable law.

FORCE MAJEURE

We are not liable for delays due to events beyond reasonable control including:

  • Natural disasters
  • Government restrictions
  • Supply chain disruptions

CONTACT DETAILS

Rejaiv
[Registered Entity Name]
Registered Address: [Insert Address]
Email: support@rejaiv.com
Phone: [Insert Number]