Privacy Policy

Effective Date: [Insert Date]

At Rejaiv, we aim to ensure a fair and transparent shopping experience.

This Policy complies with the Consumer Protection Act, 2019 and E-Commerce Rules, 2020.

  1. ELIGIBILITY FOR RETURNS

You may request a return if:

  • The product is defective
  • The product is damaged during transit
  • The wrong product was delivered
  • The product does not match description

Return requests must be raised within 7 days of delivery.

  1. NON-RETURNABLE ITEMS

The following items cannot be returned unless defective:

  • Used products
  • Products without original packaging
  • Clearance or sale items (if disclosed as non-returnable)
  • Customised or personalised products

  1. RETURN PROCESS

To initiate a return:

  1. Email support@rejaiv.com
  2. Provide Order ID and reason
  3. Attach images if defective/damaged

We will respond within 48 hours.

  1. REFUND POLICY

Upon approval:

  • Refund will be processed within 7–10 business days
  • Refund will be made via original payment method
  • Shipping charges are refundable only if error is on our part

If refund is delayed beyond reasonable time due to our fault, applicable remedies under law may apply.

  1. CANCELLATION POLICY

You may cancel:

  • Before dispatch: Full refund
  • After dispatch: Subject to return policy

We do not impose unfair cancellation charges.

  1. DAMAGED OR DEFECTIVE PRODUCTS

If product is received damaged:

  • Report within 48 hours of delivery
  • Share unboxing images/videos

We may offer:

  • Replacement
  • Refund
  • Store credit

  1. REFUND TIMELINES

Refund approval: Within 5 business days of inspection
Refund credit: Within 7–10 business days

Total cycle: Generally, within 15 days.

  1. GRIEVANCE REDRESSAL

Grievance Officer: [Insert Name]
Email: grievance@rejaiv.com
Resolution timeframe: Within 30 days

If unresolved, consumers may approach the appropriate Consumer Commission under the Consumer Protection Act, 2019.

  1. NO WAIVER OF STATUTORY RIGHTS

Nothing in this Policy limits your statutory rights under Indian consumer law.

Effective Date: [Insert Date]
Last Updated: [Insert Date]

  1. INTRODUCTION

This Privacy Policy describes how Rejaiv (“we”, “us”, “our”) collects, uses, processes, stores and protects personal data when you access or use www.rejaiv.com (“Website”).

This Policy is issued in compliance with the Digital Personal Data Protection Act, 2023, Information Technology Act, 2000 and applicable Indian laws.

By using our website, you consent to the collection and processing of your personal data as described herein.

  1. DATA FIDUCIARY DETAILS

Legal Entity Name: [Insert Registered Name]
Registered Address: [Insert Address]
Email: support@rejaiv.com
Grievance Officer: [Insert Name]
Grievance Email: grievance@rejaiv.com

Rejaiv acts as a Data Fiduciary under the DPDP Act.

  1. PERSONAL DATA WE COLLECT

We collect only such personal data that is necessary for lawful purposes.

  1. Information You Provide:
  • Name
  • Email address
  • Mobile number
  • Billing and shipping address
  • Payment details (processed through secure payment gateways)
  • Account login credentials
  • Customer support communications
  1. Automatically Collected Information:
  • IP address
  • Browser type
  • Device information
  • Cookies and usage analytics
  1. Transactional Data:
  • Order history
  • Payment confirmation
  • Refund records

We do not knowingly collect personal data from individuals under 18 years of age.

  1. PURPOSE OF PROCESSING

We process personal data only for lawful purposes including:

  • Order processing and fulfilment
  • Payment processing
  • Shipping and logistics
  • Customer support
  • Fraud prevention
  • Legal compliance
  • Marketing communications (with consent)

We do not use personal data for profiling that produces significant harm to the user.

  1. LEGAL BASIS FOR PROCESSING

Under the DPDP Act, we process personal data based on:

  • Consent provided by you
  • Legitimate uses such as order fulfilment
  • Legal obligations

You may withdraw consent at any time by contacting us.

  1. SHARING PERSONAL DATA

We may share data with:

  • Payment gateway providers
  • Logistics partners
  • IT and hosting providers
  • Analytics providers
  • Government authorities when required by law

We ensure appropriate data protection safeguards when sharing data.

We do not sell personal data.

  1. DATA RETENTION

We retain personal data only as long as necessary:

  • For order fulfilment
  • For tax and legal compliance
  • For resolving disputes

Data no longer required will be securely deleted.

  1. YOUR RIGHTS UNDER DPDP ACT

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure of personal data
  • Withdraw consent
  • Nominate another person to exercise rights in case of incapacity or death

To exercise these rights, contact: grievance@rejaiv.com

We will respond within the timeframe prescribed under law.

  1. DATA SECURITY

We implement reasonable security safeguards including:

  • SSL encryption
  • Secure servers
  • Restricted access controls
  • Payment encryption via RBI-compliant gateways

However, no online transmission is completely secure.

  1. COOKIES

We use cookies to:

  • Improve website functionality
  • Analyse traffic
  • Enhance user experience

You may disable cookies via browser settings.

  1. CROSS-BORDER DATA TRANSFER

Personal data may be processed outside India only in accordance with the DPDP Act and applicable government notifications.

  1. GRIEVANCE REDRESSAL

If you have concerns regarding data processing:

Grievance Officer: [Insert Name]
Email: grievance@rejaiv.com
Response time: Within 30 days

If unsatisfied, you may approach the Data Protection Board of India when constituted.

  1. CHANGES TO POLICY

We may update this Policy from time to time. Changes will be posted on this page.