Shipping Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

This Shipping Policy explains how orders placed on www.rejaiv.com are processed, shipped and delivered.

  1. SHIPPING COVERAGE

Rejaiv currently ships across India.

If certain pin codes are not serviceable, customers will be notified at checkout or after order placement.

For international shipping (if applicable), separate terms may apply.

  1. ORDER PROCESSING TIME

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Customized or made-to-order products may require additional processing time, which will be mentioned on the product page.

Order confirmation does not mean order dispatch. A separate dispatch confirmation email/SMS will be sent once the order is shipped.

  1. SHIPPING CHARGES

Shipping charges, if applicable, are calculated and displayed at checkout before payment.

We assure you:

  • No hidden charges
  • Clear break-up of product price and shipping cost
  • Taxes included as applicable

We may offer free shipping on selected products or order values as part of promotional offers.

  1. DELIVERY TIMELINES

Estimated delivery timelines:

  • Metro Cities: 3–7 business days
  • Non-Metro Locations: 5–10 business days
  • Remote Areas: 7–14 business days

Delivery timelines are estimates and may vary due to:

  • Courier partner delays
  • Weather conditions
  • Government restrictions
  • Force majeure events

Rejaiv is not liable for delays caused by circumstances beyond reasonable control.

  1. ORDER TRACKING

Once your order is dispatched:

  • Tracking details will be shared via email/SMS
  • Customers may track the shipment using the courier partner’s tracking link

If tracking details are not received within 4 business days, please contact support@rejaiv.com.

  1. DELIVERY ATTEMPTS

Our courier partners will typically make 2–3 delivery attempts.

If delivery fails due to:

  • Incorrect address
  • Customer unavailability
  • Refusal to accept

The order may be returned to us. Re-shipping may attract additional charges.

  1. DELIVERY ADDRESS RESPONSIBILITY

Customers must provide accurate and complete shipping information.

Rejaiv shall not be responsible for:

  • Delays due to incorrect address
  • Non-delivery due to incomplete contact details

  1. DAMAGED OR TAMPERED PACKAGES

If you receive:

  • A visibly damaged package
  • A tampered or open parcel

Please:

  • Record an unboxing video
  • Inform us within 48 hours at support@rejaiv.com

Failure to report within 48 hours may affect eligibility for replacement or refund.

  1. PARTIAL SHIPMENTS

In some cases, orders may be shipped in multiple packages due to product availability or warehouse location. There will be no additional shipping charge unless explicitly stated.

  1. UNDELIVERABLE ORDERS

Orders may be marked undeliverable if:

  • Address is invalid
  • Recipient is unavailable
  • Delivery refused

In such cases:

  • Refund may be processed after deducting shipping charges (if applicable)
  • Re-shipment may be offered at additional cost

  1. RISK OF LOSS

Risk of loss or damage transfers to the customer upon successful delivery to the shipping address provided.

  1. DELAYED SHIPMENTS

If your order is significantly delayed beyond the estimated timeline:

  • You may contact us for clarification
  • You may request cancellation if dispatch has not occurred

Refunds, where applicable, will be processed in accordance with our Return & Refund Policy.

  1. FORCE MAJEURE

Rejaiv shall not be held liable for delays caused by:

  • Natural disasters
  • Lockdowns
  • Strikes
  • Supply chain disruptions
  • Government restrictions

  1. CUSTOMER SUPPORT

For shipping-related queries:

Rejaiv
Email: support@rejaiv.com
Phone: [Insert Contact Number]
Grievance Officer: grievance@rejaiv.com

All shipping complaints will be acknowledged within 48 hours and resolved within 30 days in accordance with applicable law.